I spoke. Earth’s Own listened.

Their tetra-paks of Ryza brand brown rice milk are a favourite of mine but for at least four or five months I’ve noticed that once opened, these cartons leak from their little plastic flip tops when you go to shake the carton. They say to shake before using so I shake, but then I have to clean brown rice milk off my cupboards and floor. Okay, so the dog looks after cleaning the floor, but still. Bad. But lo and behold, by post the company supplied me with three coupons for three free  cartons of rice milk after a emailed them.

It pays to complain politely.